Warranty Information




The Australian Bedding Company offers a warranty against faulty

workmanship and /or faulty materials commencing on the date the mattress and/or

base was originally delivered to, or collected by the purchaser and is valid

only to the original purchaser of the product as indicated on the original

sales invoice. This warranty does not extend to normal wear and tear, or damage caused by abuse, misuse or

negligence. Failure to comply with manufacturer's care and maintenance

instructions may void your warranty.




In addition to the other exclusions stated on this page, ABC

specifically excludes from the warranty;

•   Small manufacturing irregularities that do not affect

the performance of the bed.



issues relating to the customers preferences


Fit of   manchester items.


Handles, as handles

are not intended to be used to lift, turn or transport

the product.


All mattresses

should be rotated on a regular basis. Single sided mattresses need just to be

spun around 180 degrees. 2 sided mattresses need to be flipped over and spun

around 180 degrees. We recommend that

a mattress should be rotated every 2 weeks in the first month after the

purchase and then done once a month for the duration of the warranty period.

Failure to rotate your mattress will void the warranty.


During the

warranty period, if ABC is satisfied that material or workmanship is faulty, it will repair or replace the product at its option.

However, the warranty period

will not be extended or changed as a result

of repair or replacement under the terms

of this warranty

or otherwise. ABC will cover

transport costs arising

from repair or replacement under the terms of this Warranty during the

first 12 months of the Warranty period. After 12 months transport costs are to be met by the purchaser.

The transport cost in this instance is from $40.


ABC reserves the right to substitute material of equal quality on the

particular items being repaired or replaced if identical material is not available

at the time of repair or replacement.


Body Impressions, (small indentations)

are normal on the surface of any new mattress whilst the upholstery filling is

levelling to a final position and getting used to your body contours. This does

not constitute a manufacturing fault. On a pillowtop mattress, up to 35mm

height loss is considered normal. On a non-pillowtop mattress, up to 25mm

height loss is considered normal.


Electric blankets are not suitable for

mattresses as they deteriorate the foams at a faster rate. The use of an electric

blanket on an ABC mattress may void the warranty.




ABC mattresses are suitable for slat

bases. There are important tips to know when considering a slat base to

compliment your mattress.


Correct mattress support is an

important element in providing long life for the mattress. Mattresses always

follow the contour of whatever they rest on. If placed on any base that dips

down, even under the load of one or two sleepers, the guarantee may be voided.

Bases dipping or sagging allow the mattress to sag, causing the top cover to

wrinkle. This includes but is not limited to “posture slat” bases.

Sleepers may

experience roll together through inadequate support. Some slat/mesh type bases

may require a center rail and a leg to the floor to prevent dipping or sagging,

particularly in Double, Queen and King sizes. Timber slats must be a smooth

finish to prevent splinter and scuffing damage and be securely fastened to the

frame at each end. A breathable insulating pad or blanket over the slats is

advisable. Slats over 14cm wide may cause mildew by not allowing moisture to

evaporate sufficiently. Solid panel timber bases must have sufficient air holes

drilled to permit dispersal of moisture and prevent mildew. Bases must always be firm, even and supportive. Gaps

between uncovered slats must not exceed 10cm, anything exceeding this does not

ably support the spring system and can void the warranty.


A base that is too hard, too soft, not

supportive, or restricts air circulation may damage your mattress and void this





The company reserves the right not to

handle items for repair if, in its opinion, they have been tampered with or misused

by the purchaser beyond reasonable wear or if the product has been physically

damaged intentionally or due to accident and/or neglect: including burns, cuts,

water damage, mold, stains, soiled by blood or urine and if it is unsanitary.

Use of a mattress protector is advisable at all times. Mattress and base specifications, including appearance,

may change without notice. This warranty

is in addition to, and not in substitution for, the right of the purchaser conferred by the trade practices

act and/or the legislation of any State

or Territory.